Personal Information Protection Policy

Glue Inc. (collectively, 'Glue' 'we' 'us' 'our' 'our company') recognizes that the protection of personal information is an important social responsibility as a company. We established the following personal information protection guidelines to protect personal data, and all employees of our company shall handle personal information appropriately and safely based on these policies.

Data Privacy Officer
Glue Inc.

1. Acquisition of personal information

On acquiring personal information or data that specifies an individual, its intended usage will be explicitly expressed and shall be disclosed upon acquisition from submitted information through inquiry forms, questionnaires and registration forms throughout our website and will be obtained legally and within the scope necessary to achieve intended business purposes.
Non-personal information from users who visits our websites or services are acquired automatically. This data may include such as the user's computer Internet Protocol ('IP') address and pages viewed on our website. We, however, do not collect data that will specifically distinguish an individual or accumulate information that will let us identify our website users.

2. Usage of personal information

Our company will not use any personal information without your consent and beyond the scope of the intended purpose of use. The information you provided will be used for the following purposes:

  1. Customer information
    • Delivery of services for system development, and business activities
    • To send information about products, services, and promotions
    • To provide service support and maintenance guidance
    • To provide various membership services
    • To process business contracts
    • Inquiry and consultation purposes
    • Surveys and product development
    • Business meetings
  2. Personal information on directors and employees of business partners
    • For communications necessary for negotiations and business transactions
    • For customer-related information management (project management), payment and income processing
  3. Personal information from clients on commissioned transactions
    • Execution of contract concerning commissioned projects (commissioned system development and maintenance service)
      * not-disclosed
  4. Personal information provided by applicants through our company's job openings
    • Delivery of services for system development, and business activities
    • To send information about products, services, and promotions
  5. Company employees and personnel
    • Company employees and personnel
  6. Apart from the above, purpose of use shall be stated during the acquisition of personal information.

3. Provision of personal data to third parties

Our company will not release personal information to third parties without obtaining the prior consent of the relevant individuals, except when deemed appropriate or when legally obligated to do so.
Furthermore, we may disclose your personal information for outsourcing operations where the need to share personal information with a third party is required to place as to achieve its purpose of use.

4. Management and proper handling of personal information

Personal information provided to our company within our services shall be securely managed, to prevent loss due to theft, destruction, manipulation, leakage and/or modification.
Employees and contractors handling personal data will be strictly supervised under the surveillance of our company and shall adhere to the safety management measures in regards to handling and management of the said personal information.

5. Handling sensitive personal information

We intend to protect users from potential discrimination, and unless required by law, our company shall not acquire sensitive personal information ( race, creed, social status, medical record, criminal history, and status as a victim of crime ) without your consent beforehand.

6. Outsourcing operations of handling personal information

Our company may outsource the handling of all or part of your personal information to a chosen contractor which have established an appropriate and secure system for handling personal information. We shall only entrust your data to the outside contractors after a signed confidentiality agreement.

7. Compliance with laws and regulations on personal information protection

Our company complies with laws, ordinances, national guidelines and other regulations regarding personal information protection.

8. Inquiries regarding disclosure of personal information

Please contact the person in charge of the time you provided us with your personal information. In any event where the person in charge is unidentifiable, please contact us via the contact details below.
We will respond to your inquiry after confirming its details and please be acknowledged that we may not be able to correspond to questions via direct calls and office visits without prior notice.

9. Revisions

To ensure proper handling of your personal information, our company may periodically revise this Privacy Policy to reflect changes in our services and to comply with other amendments to the law. If we make material changes, you will be notified with an update from our website. We do encourage users to check our privacy policy after revisions have taken effect.

Glue Inc. Consultation Desk for Personal Data Information
Ohori Joy Building 5F, 1-1-3 Arato, Chuo-ku, Fukuoka City Fukuoka, Japan 810-0062
Office Hours: Mondays to Fridays, 10:00 - 17:00
E-mail:support@glue-inc.net

Last revised: May 31, 2018
Enactment Date: April 1, 2014
Glue Inc.
Kota Sakoda, CEO/President

Handling of personal information

Glue Inc. complies with all laws and regulations concerning personal data protection and handles customer personal data as described below.

1. Control what you provide us

Providing us your personal information is strictly optional, and you are free to choose what to share and what not to offer us. However, where you decide not to provide specific information, we may not be able to respond to some requests.

2. How we use your personal information

The personal information you provided us will not be used without your consent and beyond the scope of intended purpose specified by our company. The personal information you have provided through our services will be used for the following purposes:

  1. Client Information
    • Delivery of services such as system development, maintenance services, and business activities
    • To send information about products, services, and promotions
    • To provide service support and maintenance guidance
    • To provide various membership services
    • To process contracts
    • Inquiry and consultation purposes
    • Surveys and product development
    • Business meetings
  2. Personal information on directors and employees of business partners
    • For communications necessary such as negotiations and business transactions
    • For customer-related information management (project management), payment and income processing
  3. Personal information from clients on commissioned transactions
    • Execution of contract concerning commissioned projects (commissioned system development and maintenance services)
      *not-disclosed
  4. Personal information provided by applicants through our company's job openings
    • Recruitment applicants (including internship applicants)
    • For contact purposes and sending employment information or documents
  5. Company employees
    • To conduct transactions related to personnel and human resources management
  6. Apart from the above, purpose of use shall be stated during the acquisition of personal information.

3. How we share your personal information

Our company will not provide your personal information to any third party without your prior consent. However, we shall disclose your information at any event where it is required by the law and when one of the following conditions below are satisfied:

  • When we are required to disclose information with legal requests from a public agency such as courts and police agencies.
  • When it is necessary for the protection of human life, body or property, and consent from the related parties are difficult to obtain.
  • When the information is required for the improvement of the public well-being or promotion of the sound growth of children, and consent from the related parties are difficult to obtain.
  • When there is a need to cooperate concerning a central government organization or a local government, or a person entrusted by them performing affairs prescribed by laws and regulations.
  • When there is a possibility that obtaining an individual's consent would interfere with the performance of the said affairs.
  • When our company outsources a part or all operations in handling and management of personal information.

4. Outsourcing operations of handling personal information

Our company may outsource the handling of all or part of your personal information to a chosen contractor which have established an appropriate and secure system for handling personal information. We shall only entrust your data to the outside contractors after a signed confidentiality agreement.

5. Acquisition of personal information by any method not recognizable by you

To be able to provide better and useful services, we use cookies to manage sessions when your visit our site and services. Although we receive cookies from your browser, we do not collect any information that will identify you personally.
You may also disable your cookies functionality by changing your browser’s configuration, but please be aware that you might not be able to use or access some part of our services depending on your browser's settings.
For more information on how to configure your cookie settings, please refer to your browser's official help page.

6. Inquiries regarding handling of personal data and disclosure

Any requests (such as requests for disclosure, revision, addition, deletion and suspension of use) made by the owner of the personal information held by our company shall be handled appropriately without delay and within the compliance designated by our company.
We may however, be unable to respond to all or part of a request if the said request is likely to harm the life, body, property, or any other rights or interests of the person in question or a third person, and may seriously impede the proper execution of our businesses or violate other laws or regulations.

  1. Request for disclosure of personal information
    • Our company shall disclose parts of your personal information as requested.
  2. Request for addition, correction, and deletion of personal information
    • Our company shall respond to requests for addition, correction, and deletion of personal information within a reasonable extent after verifying the contents of the request.
  3. Request for suspension of use or deletion of your personal information
    • Our company shall respond to requests for suspension of use or deletion of the personal information within our services.
    • After the suspension of use or deletion of your information, please be aware that our company may not be able to continue to provide the full-extent our services.
  4. Procedures regarding requests for disclosure
    • Download the appropriate request form and submit it with identification documents to the address shown below.
    • We may ask you to pay a transaction fee for requests. Please check the details within each document below.
    • Please be acknowledged that we may not be able to correspond to questions via direct calls and office visits without prior notice.
    • If there are signs of omission and fraud, we may not respond to requests for disclosure.
      Consultation Desk for Personal Data Information
      Glue Inc.
      Ohori Joy Building 5F 1-1-3 Arato, Chuo-ku
      Fukuoka City Fukuoka, Japan 810-0062
    • Required Documents
      Request forms (Please download and fill in one according to your request)
    • Required Identification Documents
      Self:
      Two copies of any of the following documents: Driver's license or Passport, Health Insurance Card, Basic Resident Registration Card with photo ID, Pension Book, Physical Disability Certificate, Permanent Residency Card or Special Permanent Residency Certificate, Seal Registration Certificate, Individual Number Card (surface only).
      Authorized representative:
      Power of attorney or documents indicating the status and authority of the representative.
      Identification requirements for the representative: Two copies of any of the following documents: Driver's license or Passport, Health Insurance Card, Basic Resident Registration Card with photo ID, Pension Book, Physical Disability Certificate, Permanent Residency Card or Special Permanent Residency Certificate, Seal Registration Certificate, Individual Number Card (front page only).
      ※Documents indicated in 1 & 2 are both required.

7. Transfer of personal information outside Japan

Our company will take necessary and appropriate measures in accordance with the contents stipulated by the law when we provide your personal information to third parties such as businesses outside Japan, including outsourcing partners and joint use parties.

Handling of personal information of users from the European Economic Area

Based on the EU General Data Protection Regulation (GDPR), the following applies to the handling of personal information of users residing in European Economic Area (hereinafter, EEA) and non-EU members of the EEA (Iceland, Liechtenstein, and Norway) :

  1. User under 16 years old or the user's legal guardian/representative
    • Users under the age of 16 must obtain permission or consent from your parents or legal guardian in any event of sending us an inquiry or registration to our services.
    • In the event where a person will represent a user as a representative to use our services, you must obtain permission in regards to our company's guidelines regarding handling of personal information.
  2. Requests regarding the handling of personal information

    Our company shall respond without delay to requests from our users residing within the scope of EEA.

    1. Request for withdrawal of consent
      • You have the right to withdraw consent from our company's personal information protection policy (Privacy Policy).
      • Our company shall respond to requests for suspension of use or deletion of the personal information within our services.
      • After the suspension of use or removal of your information, please be aware that our company may not be able to continue to provide the full-extent our services.
    2. Request for data portability
      • You have the right to receive your personal information you provided us with consent, in a structured, commonly used and machine-readable format and transfer the data to another company's services.
      • After verifying the details of your request, our company shall deliver or receive the personal information from the said request to the appropriate extent possible.
    3. Request for objection
    4. Transfer of personal information outside EEA

      Within the scope of the purpose of use indicated by our company, we may disclose your personal information to third parties, such as outsourcing companies affiliated with our company, cloud vendors and service management companies. Some of the third parties in which we provide your personal information are countries outside the EEA (including, but not limited to Japan and the United States, the same shall apply hereafter). With your consent to our company's privacy policy, you are deemed to have accepted the following matters.

      1. In countries and regions outside the EEA, the establishment of the same level of data protection law of EEA and the individual rights sanctioned within it are not necessarily guaranteed.
      2. To achieve the purpose of use, we may transfer customer's personal information to our office located outside the EEA area and other third parties affiliated with our company.
    5. Revision to the purpose of use regarding personal information

      If we make any revisions or changes to the purpose of use regarding users personal information, users will be notified with an update from our website.

    6. You have the right to lodge a complaint regarding the processing of your personal information by contacting us or with the supervisory authority in the Member State of your residence or place of work if you believe that the processing of your personal information infringes applicable local laws.

      Data Privacy Officer
      Glue Inc.
      Ohori Joy Building 5F, 1-1-3 Arato, Chuo-ku, Fukuoka City, Fukuoka, Japan 810-0062

Contact Us

For general inquiries and questions about our services,
feel free to contact us from the inquiry form.